Privacy policy

Your privacy matters to us and we are committed to protect your privacy and your personal information.
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Last modified: May 24, 2018 (archived version)

Introduction

Your privacy matters to us and we are committed to protect your privacy and your personal information. This Privacy Policy applies to our websites and all our service, including our associated mobile applications owned and controlled by Calamari. This Privacy Policy explains what information we collect and why, what we do with this information and how we share it. It also explains the choices available to you regarding our use, access, correction and deletion of your personal information.

By using the websites or service, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the websites or service.

Use by our clients

We process our clients’ information as they direct and in accordance with our agreements with our clients, and we store it on our service providers' servers, but we do not have control over its collection or management. Our agreements with our clients prohibit us from using that information, except as necessary to provide and improve our service and as required by law. Our clients control and are responsible for correcting, deleting or updating information they have collected from you using the service. We are not responsible for our clients’ use of information they collected.

Information we collect

When you visit our websites, you are free to explore it without providing any personal information about yourself. We will only collect navigational information. When you use our service, contact us, use our web forms, or register for our service, we receive your personal information and process it as described below.

Personal information

This refers to any information that you submit to us through our service via different communication channels, including web forms, chat, email correspondence and any other information publicly available on the Internet that identifies you, including:

  1. your first and last name;
  2. email address;
  3. company name;
  4. phone number;
  5. other information about you or your business.

Purpose of the processing

Your personal information will be processed for the purpose of providing you with the service, including:

  1. to respond to your end user support requests;
  2. to administer and manage your account;
  3. to send you email notifications that you have requested;
  4. to keep our service secure and prevent fraud which may include detection, prevention and resolution of security and technical issues;
  5. to verify compliance with the Terms of Use of our service;
  6. to meet legal/regulatory requirements;
  7. to support our marketing activities

Duration of the processing

Personal information that you provide us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Subscription Service or our other services), or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will delete your personal information at an earlier date if you so request, as described in "Data subject requests" section.

Payment information

We collect and process payment information from you when you subscribe to our service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Payment information is a sensitive information.

Purpose of the processing

Your payment information will be processed for the purpose of providing you with the service, including:

  1. to send payment requests, payment reminders and collect payments from you;
  2. to verify compliance with the terms and conditions governing the use of our service;
  3. to prevent fraud and keep our service secure;
  4. to meet legal/regulatory requirements.
The list of providers processing payments:
  1. PayLane Sp. z o.o. with its registered office in Gdańsk at Arkońska 6/A3, zip code: 80-387, company number: 0000227278;
  2. PayPal (Europe) S.a.r.l et Cie, S.C.A with its registered office in Luxembourg, R.C.S. Luxembourg B 118 349.

Duration of the processing

Payment information that you provide to us will be processed as long you will be using our paid service or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will delete your personal information at an earlier date if you so request, as described in "Data subject requests" section.

Information about children

Our service are not intended for or targeted at children under 18, and we do not knowingly or intentionally collect information about children under 18. If you believe that we have collected information about a child under 18, please contact us at dpo@calamari.io, so that we may delete the information.

Mobile application data

We use mobile analytics software to allow us to better understand the functionality of our service on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. When you use our mobile apps we may also collect your city location, device model and version, device identifier (or “UDID”), OS version.

Purpose of the processing

Mobile application data can be used to:

  1. keep our service secure and prevent fraud;
  2. help us improve our service by: trends analysis, better understanding of the functionality of our service on your mobile device, gathering demographic information about our user base as a whole

Navigational information

We use navigational information to operate and improve the websites and service as described in detail below. We reserve the right to examine this navigational information a posteriori if there is any evidence of illegal use. We may link this collected data to personal information such as name, email address, and phone number.

Cookies

Calamari, like many other websites and stores, retrieves information on your browser using cookies. When you visit Calamari websites for the first time, you will be informed that you authorise Calamari to collect and use cookies in accordance with this Privacy Policy. You have the ability to accept or decline cookies. Most browsers are initially set up to accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and then stored by the browser. Usually the identifier is sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies:

  1. a persistent cookie will be stored by a web browser and will remain valid until its expiry date, unless earlier deleted by the user;
  2. a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
To find out more about cookies, including information about what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Purpose of the processing

Cookies are used to:

  1. help you personalize your online experience (eg. save your language preferences);
  2. keep our service secure and prevent fraud;
  3. help us improve our websites and service by: trends analysis, administering and selecting content on the websites, tracking user movements across the websites, gathering demographic information about our user base as a whole.

Log files

We may store information about your computer hardware and software that is automatically collected by our infrastructure mechanisms and service providers. This information can include: your IP address, browser type, domain names, internet service provider (ISP), length of visits, the files viewed on our site (e.g., HTML pages, graphics, etc.), clickstream data, access times and referring website addresses, operating system, device screen size, page views.

Purpose of the processing

This information is used by Calamari:

  1. for the operation of service, to maintain quality of service;
  2. to provide general statistics regarding the use of websites and service;
  3. to keep our service secure and prevent fraud.

Single sign-on

You can log in to our site using a Single Sign-on (SSO) service like your Google, Slack, Office 365 and other accounts. This service will authenticate your identity and provide you with the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Such service may give you the option to post information about your activities on this website to your profile page to share with others within your network.

Data subject requests

We allow you to exercise your rights with respect to personal information, including the right to access, rectification, restriction, deletion or portability. You have the following data protection rights:

  1. to review whether we hold any of your personal data, its origin and recipients, and the purpose of the data processing;
  2. to request access to your personal information that you have supplied to us - this enables you to receive a copy of the personal information we hold about you;
  3. to request that we correct any errors in personal data that you have supplied to us - this enables you to have any incomplete or inaccurate information we hold about you corrected;
  4. to request the restriction of processing of your personal information - this enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it;
  5. to request that your personal information be deleted from our records - we will delete your data from our systems and backups according to the “Data retention” section below;
  6. to request the transfer of your personal information to another party in a machine-readable, commonly used and structured format;
  7. to complain to a data protection authority about our collection and use of your personal information.

To exercise any of these rights, please contact us at dpo@calamari.io. We will respond to your request to change, correct, or delete your information within a reasonable timeframe but no longer than within 30 days and we will notify you of the action we have taken.

If the request is made to Calamari but refers to the data controlled by our client, we will inform your data controller and advise you where to submit your data subject request. The controller is solely responsible for responding to any data subjects requests.

Opt-out

Emails

We provide you with the option to opt out of receiving information about our products. If you do not want to receive this information please inform us by email at dpo@calamari.io.

Hotjar

You may opt out of having Hotjar collect your information when visiting a Hotjar website at any time by using a ‘Do Not Track’ header. You can read more on how to do that on Hotjar’s website [https://www.hotjar.com/legal/compliance/opt-out]

Google Analytics

You may prevent Google from collecting and processing the data generated by the cookie relating to your use of the website (incl. your IP address) by downloading and installing the browser plugin available at [http://tools.google.com/dlpage/gaoptout?hl=en]

Cookies

Most browsers allow you to choose whether to accept cookies or not, for example:

  1. in Microsoft Edge tutorial;
  2. in Internet Explorer tutorial;
  3. in Firefox tutorial;
  4. in Safari tutorial;
  5. in Chrome tutorial;

Blocking all cookies will have a negative impact on the usability of many websites, including ours. You can also delete cookies already stored on your computer, but deleting cookies will have a negative impact on the usability of our websites.

Optimizely

Optimizely also offers a way to opt out. We have prepared a link which will set a cookie on your browser, from the client domain, that prevents you from being placed in any future Optimizely experiments on that domain. Importantly, if you reset your cookies, you will clear the opt out cookie as well. [https://calamari.io/?optimizely_opt_out=true]

Compliance

We collect, process, and use your personal data only within the scope of this Privacy Policy. We regularly review our compliance with this Privacy Policy. We have appointed a Data Protection Officer who performs his/her duties in compliance with Articles 38 and 39 of GDPR. You can contact the DPO at any time at dpo@calamari.io.

If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection authority. In our home country it is Inspector General for the Protection of Personal Data, address: Generalny Inspektor Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warsaw.

The data controller for the purpose of data protection law is: CHROBRUS Hubert Lisek ul. Stanisława Tońskiego 31; 18-414 Nowogród, Poland Tax ID: PL 7182035805

Disclosing

We will not, without your explicit consent, supply your data to any third party. We will never sell your personal information to any third party. We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

Data retention

We will retain your personal information that you provide us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Subscription Service or our other services), or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We will delete your personal information at an earlier date if you so request, as described in "Data subject requests" section.

When we have no ongoing legitimate business need to process your personal information it will be anonymized or deleted from our systems and backups as soon as reasonably practicable within a maximum period of 90 days of data retention. If we are unable to delete the data for technical or other reasons, we will apply measures to ensure that your personal information is blocked from any further processing.

Security

We will take reasonable technical and organizational security measures to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure cloud infrastructure. We implement measures of data security to ensure a level of security appropriate to the risk concerning the confidentiality, integrity, availability and resilience of the systems within the meaning of Article 32 Paragraph 1 of GDPR.

We ensure that any personnel who have been authorized to process your personal data is subject to confidentiality obligations. The undertaking to confidentiality continues after the termination of the above-entitled activities.

Data sharing and location

Calamari may store and process your information in the Republic of Poland and any other country in which Calamari or any of its sub-processors maintains facilities outside of the EEA for the purposes of providing you with the service. Such countries may not have laws offering the same level of protection for personal data as those inside the EEA; however where such transfers of data occur, Calamari will take steps to prevent the transfer of personal data without adequate safeguards being put in place and will ensure that your data collected in the EEA and transferred internationally is afforded the same level of protection as it would be inside the EEA (according to the Article 46 of GDPR).

Calamari uses a variety of services and employ other companies and people to provide services to visitors to our websites, our customers, and users of the service. We may share personal information we receive with vendors and service providers only as necessary to provide the services to us. Examples may include providing marketing assistance, analyzing data, processing credit card payments, supplementing the information you provide us with in order to offer you better service, and providing customer service. In all cases where we share your information with such vendors we explicitly require the vendor to acknowledge and adhere to our privacy and customer data handling policies. Before onboarding a new vendor, we conduct a verification of the security and privacy practices with applicable legal requirements.

Changes

We may update this document from time to time by publishing its new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of the changes to this policy by email. Your continued use of the websites and service, and/or continued provision of personal information to us will be subject to the terms of the then-current Privacy Policy.

 

 

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